General
Do you accept custom projects?
Yes, I am happy to help with your custom project! Feel free to contact me to discuss your ideas.
What is an Exclusive License?
With an Exclusive license, you gain exclusive rights to use the pattern. Each exclusive pattern is sold on a one-off basis to a single licensee.
What are Personal and Commercial projects?
Personal projects are those that do not involve monetary transactions, while commercial projects involve the creation of physical end products for sale.
What is a single project?
A single project can be defined as a collection in which the purchased pattern is used as a coordinate or the primary print for multiple products within that collection, based on your needs.
Can we arrange a custom license for a specific project?
I am open to discussing a custom license if none of the options provided aligns with your project. Feel free to email me to explore this further.
How long does custom work take?
Custom work typically takes up to 2 weeks to complete. However, if you need it faster, expedited options are available for an additional fee, with turnaround times of up to 4 days.
What do I need for a custom print/collection order?
For a custom print or collection order you will need:
-Target Audience: Who are you trying to reach with this design?
- Design Niche (End Usage): What purpose will the design serve?
- Color Preferences: Any specific color schemes you have in mind?
- Inspirational Images or Mood Board: Any visuals or references that inspire the design.
- Time Frame: Your desired completion deadline.
- Design Niche (End Usage): What purpose will the design serve?
- Color Preferences: Any specific color schemes you have in mind?
- Inspirational Images or Mood Board: Any visuals or references that inspire the design.
- Time Frame: Your desired completion deadline.
How much do your services cost?
The cost of our services depends on the project:
Custom print design starts at $600.
Premade exclusive prints are priced at $600.
Feel free to download my Price Guide HERE.
Premade exclusive prints are priced at $600.
Feel free to download my Price Guide HERE.
What are your payment terms for custom design?
For all new clients, I require a 50% deposit before we get started. The remaining 50% is due within 7 days of receiving the invoice.
Once full payment has been made, exclusive rights to the purchased design created by me will be transferred to the client.
Downloading difficulties
Please check your internet connection first and attempt the download again. If issues persist, email us with the error message, and I will respond promptly.
Usage
Are the elements in the patterns in layers?
Yes, all patterns come with layered elements. Each group of elements is on its own layer, simplifying modifications, color adjustments, or recompositing to suit your requirements.
Can I use the patterns as is?
Yes, you can use them as they are. Furthermore, each design is carefully developed to ensure that it creates a seamless repeat pattern that looks visually appealing when repeated multiple times.
Can I edit and change colors of the patterns?
Yes, you are allowed to edit and alter colors as needed, provided you adhere to the terms of the licenses.
Can I use the pattern on PRINT ON DEMAND sites?
No, regrettably, at this time, our patterns cannot be used on POD (Print on Demand) sites.
Can I create a new Pattern/Coordinate pattern out of the elements?
Certainly, you can create new patterns or coordinate patterns using elements, as long as you comply with the terms of the licenses. Sales of the new patterns will be added to the lifetime sales of the original design.
Can I create a logo using the elements/motifs from the Patterns?
Please contact me at info@mashalitvinova.com, and we can discuss a custom license for this request.
Can I use Individual motifs of the patterns as standalone Illustrations for my products?
Yes, you can use individual motifs as standalone illustrations for your products, as long as you follow the terms of the license.
What software can I use for these patterns?
Most of our patterns come in PSD format, which can be opened by double-clicking the PSD file, automatically opening it in Adobe Photoshop. It is compatible with various versions of Photoshop. Jpeg files can be used in most graphic software.
Return & Exchange
No Return and No Exchange Policy. Digital Downloads (Seamless Patterns)
As digital downloads, our seamless patterns are non-returnable and non-exchangeable. Once the digital files have been downloaded or accessed, they cannot be returned for a refund or exchanged for another product.
Why don't you accept returns or exchanges for digital download?
Due to the nature of digital products, once a seamless pattern has been downloaded or accessed, it cannot be returned. Unlike physical goods, digital files cannot be "un-used" or "re-stocked." To maintain fairness and protect the integrity of my products, I do not offer returns or exchanges on digital downloads.
What if there's an issue with the digital file I downloaded?
I am working hard to ensure the highest quality in all my digital products. However, if there are any issues with a downloaded seamless pattern, please contact me at info@mashalitvinova.com
Can I cancel my digital download order?
Once a digital download order has been processed and the files have been made available for download, it cannot be canceled. I recommend reviewing your order carefully before completing the purchase to ensure it meets your requirements.
How can I ensure I'm satisfied with my purchase before downloading?
I provide detailed previews and descriptions of our seamless patterns to help you make an informed decision before purchasing. If you have any questions or need additional information about a particular product, please don't hesitate to contact me at info@mashalitvinova.com.